In Store Guest Support

If your guest has questions while browsing your store, there are three ways we provide guest support:

Chatbot

We have a Guest Chatbot that provides quick answers to any questions your guest might have. If the Chatbot does not have an answer to a specific question, it will connect your guest to a live Customer Support Representative during our business hours of 9 AM - 5 PM PST Monday through Friday, or via email after business hours and on weekends and holidays. Any email sent after hours will be responded to within 1 business day.

Return, Refund or Cancel Your Guest's Purchase

You can process your own returns for any orders under $250 that you have not been paid out for.

• Under the Orders tab, find the order you want to refund and click “Refund” on the right hand side of the order, next to the price.
• If the order to over $250, please contact [e-mail] and provide guest’s name, price and item so we can refund it for you. If you have already been paid out for the item and agree with the refund, you are responsible for refunding the guest purchase off-platform.
• If the purchase has been requested and you don't want to approve it or want to cancel they request before the transaction has been processed, deny the purchase or let it expire. Expiration takes 30 days and "deny" is the suggested course of action.

Contact Us

At the bottom of your store is also a “Contact Us” page which connects your guest to a Customer Support Representative via email. Guests can use this page to send the support team questions or request assistance with purchases and refunds. All emails will be responded to within 1 business day.