The Host Co integrates seamlessly with Hospitable to help you create a digital storefront for your listings. This allows you to offer guests convenient add-ons, services, and upgrades while increasing your revenue with minimal effort.
With this integration, you can:
- Automatically create storefronts for your listings
- Offer curated and custom services
- Share store links through Hospitable messaging
- Manage requests, approvals, and payments in one place
How the Integration Works
The Host Co connects directly with Hospitable so you can:
- Sync your listings
- Create a store for each property
- Share upsells directly in guest messaging
Guests can then browse and purchase services like:
- Local experiences such as massage or private chef
- Automated add-ons like late checkout or pet fees
- On-site upgrades like firewood or hot tub heating
Below is the step-by-step or watch the video of how to integrate your Hospitable account with The Host Co.
Questions about this integration? Contact The Host Co at support@thehost.co or text 760-821-0022.
Step-by-Step Integration Guide
Step 1: Go to the Hospitable Integration
- Log into The Host Co
- Navigate to Partners
- Select Hospitable
Step 2: Start the Connection
- Click Get Started
- You will be redirected to The Host Co
- If needed, create your account
- Continue to connect Hospitable
Step 3: Authorize Your Account
- Click Authorize
- Your Hospitable properties will begin importing into The Host Co
Step 4: Create Stores for Your Listings
- Select the properties you want to connect
- Click Create Stores
Each listing will now have its own storefront preloaded with:
- Local services
- Upsells like late checkout
- Customizable offerings
Step 5: Customize Your Store
You can edit or add:
- Services
- Products
- Pricing
- Availability
You can also duplicate stores to save time when setting up multiple listings.
Step 6: Share Your Store with Guests
Click Share Store to copy your store link.
Then add it into Hospitable messaging so guests can easily access your upsells.
Step 7: Add Store Links in Hospitable
- Copy your store link from The Host Co
- Return to Hospitable
- Go to Properties
- Select the relevant listing
- Scroll to the Upsells field
- Paste the store link
- Save
Repeat this for each listing with a matching store.
Step 8: Add Automated Messaging
- Go to Guest Experience
- Select Messaging Rules
- Edit or create your message
Recommended message timing:
- At booking
- One week before check-in
- At check-in
Example message:
- “If you’re interested in adding amenities like massage, a private chef, or mid-stay cleaning, check out our store.”
- Include your upsell short code in the message
- Save and activate
Frequently Asked Questions
What is The Host Co?
The Host Co is a digital storefront platform that helps hosts offer guests additional services and products while generating extra revenue.
What can I offer through The Host Co?
You can offer:
- Local services such as massage or chef services
- Guest add-ons like late checkout or pet fees
- On-site upgrades like firewood or hot tub heating
- Custom services tailored to your property
How does payment work?
- Guests pay through your storefront
- The Host Co processes payments securely
- You receive payouts directly to your bank account
- The Host Co takes a 7% commission plus a guest checkout fee
How does the request and approve feature work?
- Guests can request services
- Payments are held for up to 7 days
- You can approve or deny each request before it is charged
Do I need to manage orders manually?
No. The Host Co handles:
- Order processing
- Inventory management
- Email and SMS notifications
- Payments and payouts
Can I customize my store?
Yes. You can:
- Add or remove services anytime
- Edit pricing and offerings
- Duplicate stores for faster setup
- Fully control what is offered per property
How do guests access the store?
Guests receive your store link through:
- Hospitable automated messages
- Direct communication from you
Is there a cost to use The Host Co?
- It is free to start
- You keep 93% of all sales
- The Host Co earns a 7% commission plus a small guest checkout fee
Troubleshooting
My Hospitable account will not connect
- Ensure you clicked Authorize during setup
- Check your Hospitable login credentials
- Try reconnecting the integration
My listings are not importing
- Wait a few minutes after authorization
- Refresh your account
- Reconnect if needed
My store link is not showing in messages
- Confirm the upsell short code is added
- Check that the correct property link is used
- Ensure the message is saved and active
Guests cannot access my store
- Verify the store is active
- Confirm the correct link is being shared
- Check your messaging setup in Hospitable
Orders are not appearing
- Check your The Host Co dashboard
- Ensure your integration is active
- Confirm notification settings are enabled
Payments or payouts are delayed
- Review your payment settings in The Host Co
- Check your bank details
- Allow time for standard processing
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