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The Host Co + Hostfully Integration

  • Updated

The Host Co integrates with Hostfully to help you create and manage a digital storefront for your listings. This allows you to offer guests convenient add-ons, services, and upgrades while keeping reservation details like check-in and check-out times in sync.

With this integration, you can:

  • Create or link stores to your Hostfully listings
  • Sync early check-ins and late checkouts with reservations
  • Share store links through automated messaging
  • Manage upsells and operations in one place

What You Can Offer

With The Host Co storefront, you can sell:

  • Local services such as massages or private chefs
  • Guest add-ons like late checkout or pet fees
  • On-site upgrades like firewood or hot tub heating
  • Custom products and services tailored to your property

You can also connect with vetted vendors or add your own offerings.

How the Integration Works

Once connected:

  • Your Hostfully listings are imported into The Host Co
  • Stores are created or linked to each property
  • Guest purchases sync with reservation details
  • Early check-in and late checkout times update automatically

This helps reduce manual updates and keeps your operations aligned.

 

Below is the step-by-step guide, or you can watch the video here.

For any questions, feel free to email support@thehost.co or text 760-821-0022.

 

Step-by-Step Guide

Step 1: Start the Integration in The Host Co

  1. Log into The Host Co
  2. Go to Partners
  3. Select Hostfully
  4. Click Start Now
  5. Click Continue

Step 2: Authorize Your Hostfully Account

  1. Make sure you are logged into Hostfully
  2. Click Allow to authorize the connection

Step 3: Enable Properties in Hostfully

  1. Open the Hostfully integrations page
  2. Search for The Host Co
  3. Toggle the integration on
  4. Go to Settings
  5. Enable the properties you want to connect

If you still see “Connect to Partner,” refresh the page and try again.

Step 4: Import Listings into The Host Co

  1. Return to The Host Co
  2. Go to Partners > Hostfully
  3. Click Start Now
  4. Click Continue

Your Hostfully properties will begin importing.

Step 5: Create or Link Stores

You can choose one of the following:

Create New Stores

  • Select your listings
  • Click Create Stores

Link Existing Stores

  • Match your existing stores to the correct listings
  • Confirm the connections

Skip Properties

  • Leave any listings unconnected for now

Each store will be pre-populated with:

  • Local services
  • Guest add-ons like late checkout
  • Customizable offerings

Step 6: Sync Check-In and Check-Out Times

When guests purchase:

  • Early check-in
  • Late checkout

The updated times will automatically sync to your Hostfully reservations.

Optional: Enable Calendar Indicators

To display visual indicators for services:

  1. Go to Agency Settings in Hostfully
  2. Select Service Providers
  3. Create a provider named The Host Co
  4. Add services:
    • Early Check-In
    • Late Checkout

Make sure the service names are spelled exactly as shown.

Once enabled:

  • You will see indicators on reservations with approved services
  • Reservation times will automatically adjust

Step 7: Share Your Store with Guests

Each store link is automatically added to your Hostfully property as a variable.

Recommended timing:

  • At booking
  • One week before check-in
  • At check-in

Step 8: Add Store Links to Messaging

  1. Go to Messaging Templates in Hostfully
  2. Edit or create a message
  3. Add a message such as:
    “If you’re interested in adding amenities like massage or mid-stay cleaning, check out our store.”
  4. Insert the The Host Co variable
  5. Save and activate the message

 

Managing Future Listings

If you add new properties in Hostfully:

  1. Go to Partners > Hostfully in The Host Co
  2. Click Continue
  3. Enable new properties in Hostfully settings
  4. Return to The Host Co to import them
  5. Create or link stores as needed

No changes are required for your existing stores.

 

Frequently Asked Questions

Do I need to recreate stores for new listings?

No. You can create new stores or link existing ones at any time.

Will reservation times update automatically?

Yes. Approved early check-ins and late checkouts will sync automatically.

Can I customize my stores?

Yes. You can edit, add, or remove services anytime.

Do I need to manually send store links?

No. Store links can be automatically added to your messaging templates.

What happens if a service is canceled?

Reservation times will revert to their original schedule.

 

Troubleshooting

My properties are not importing

  • Ensure the integration is enabled in Hostfully
  • Refresh both platforms
  • Reconnect the integration if needed

My store link is not showing in messages

  • Confirm the correct variable is inserted
  • Check that the message is active
  • Verify it is assigned to the correct listing

Reservation times are not updating

  • Confirm the service was approved in The Host Co
  • Check that the store is linked to the correct property
  • Ensure the integration is active

I do not see calendar indicators

  • Confirm the service provider is created correctly
  • Check spelling of service names
  • Refresh your Hostfully calendar

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