The Host Co + Turno Integration

The Host Co integrates with Turno to help you seamlessly connect your guest upsells with your cleaning schedule. This means services like early check-ins and late checkouts automatically reflect in your Turno calendar, saving you time and reducing manual coordination.

With this integration, you can:

• Sync your storefront with Turno cleaning schedules
• Automatically adjust cleaning times based on guest purchases
• Avoid scheduling conflicts
• Manage upsells and operations in one streamlined workflow

What You Can Offer

With The Host Co storefront, you can sell:

• Local services such as massages or private chefs
• Automated add-ons like early check-in, late checkout, or pet fees
• On-site upgrades like firewood or hot tub heating
• Custom services and products tailored to your property

You can also connect with vetted vendors or add your own offerings.

How the Integration Works

Once connected:

• Your Turno properties are imported into The Host Co
• Stores are created or linked to each listing
• Guest purchases are synced with your Turno calendar
• Cleaning schedules automatically adjust based on approved services

Example:
If a guest books a late checkout until 1 PM, your cleaning window will automatically shift to start at 1 PM instead of your usual time.

If the service is canceled, your cleaning schedule will revert back automatically.

Below is the step-by-step guide, or you can watch the video here.

For any questions, feel free to email [e-mail] or text 760-821-0022.

Step-by-Step Guide

Step 1: Connect Turno to The Host Co

1. Log into Turno
2. Go to the Integrations page
3. Find The Host Co
4. Click Connect

Step 2: Log Into or Create Your Account

1. You will be redirected to The Host Co
2. Log in or create your account
3. Authorize the connection

Step 3: Import Properties

• Your Turno properties will automatically import into The Host Co

Step 4: Create or Link Stores

You will have two options:

Option A: Create New Stores

1. Select Create New Stores
2. Click Apply Changes

Option B: Link Existing Stores

1. Match each existing store to the correct Turno property
2. Confirm the connections

Step 5: Review and Customize Stores

Each store will be pre-populated with:

• Popular local services
• Guest add-ons like late checkout
• Customizable offerings

You can:

• Edit services and pricing
• Add new products
• Customize per listing

How Calendar Sync Works

Once connected:

• Approved services automatically update your Turno calendar
• Cleaning times adjust based on guest bookings
• Changes are reflected instantly
• No manual updates are required

Examples

• Late checkout shifts your cleaning window automatically
• Early check-in blocks time to protect cleaning schedules
• Mid-stay cleans can be added as scheduled services

Turno will also:

• Create cleaning projects for bookings
• Adjust timing even if no cleaner is assigned yet
• Prevent overlapping schedules

Key Benefits

• No more manual calendar updates
• Clear visibility for your cleaning team
• Fewer scheduling conflicts
• Better coordination between guest services and operations

Earnings and Payments

• You keep 93% to 100% of each sale depending on your plan
• A guest convenience fee is added at checkout
• Payments are processed securely and sent directly to your bank

Frequently Asked Questions

Do I need to update my Turno calendar manually?

No. Once integrated, your calendar updates automatically based on approved services.

What happens if a service is canceled?

Your cleaning schedule will automatically revert to the original timing.

Can I still customize my store?

Yes. You can edit, add, or remove services at any time.

What types of services affect the calendar?

Time-based services such as:

• Early check-in
• Late checkout
• Mid-stay cleaning

Do I need to assign cleaners for this to work?

No. Turno will still adjust schedules even if a cleaner is not yet assigned.

Troubleshooting

My properties are not importing

• Refresh your account
• Ensure the integration is authorized
• Try reconnecting

My calendar is not updating

• Confirm the service was approved in The Host Co
• Check that the store is linked to the correct property
• Verify the integration is active

Cleaning times are incorrect

• Review your default cleaning window in Turno
• Check the service time settings in your store
• Re-sync the integration if needed

Services are not appearing in Turno

• Ensure the service is time-based
• Confirm it has been approved
• Check that the correct listing is connected